Questions and Answers

Frequently Asked Questions

Does The Clinic only provide care for adults?

The Clinic serves adults, newborns and children who are uninsured.  The Clinic does not care for pregnant women.

The Clinic also provides care for underinsured individuals who have contacted us to make an appointment.

What is a free medical clinic?

We are a free medical clinic, and do not bill our patients or require a fee.  Patients may make a contribution to The Clinic.

Who provides medical care?

The Clinic is a licensed and insured free medical clinic.  Medical care is provided by a physician who is the Chief Medical Officer and a Nurse Practitioner who is also a staff member.  The specialty care is provided by volunteers who are licensed physicians or medical practitioners.  Please note that specialty care providers have limited hours, and appointments are required.

Do I need an appointment?

We recommend you make an appointment, however we do accept walk-in patients.  Please remember that the specialty physicians and providers volunteer their time, therefore an appointment is required.

How do I make an appointment?

Please call 610-935-1134 extension 21 or extension 27.

Are there other services at The Clinic?

Yes, The Clinic has a full-time phlebotomist for labs.  All lab tests done at The Clinic or required for your care, are free.

The Clinic also provides free prescriptions to eligible patients. You must be an active patient at The Clinic only, and you need to make an appointment with the Patient Services Coordinator at 610-935-5950.

What documents should I bring to the first appointment?

We require photo identification.

Do I have to live in Phoenixville?

No.  The Clinic provides care to all uninsured patients.

What if I have to cancel an appointment?

We understand if you need to cancel an appointment.  You need to contact the appointment desk to reschedule so the time may be given to another patient.  However, if you cancel or don’t show-up for an appointment more than twice, you will no longer be considered a patient.

Do you provide translating services?

The Clinic has volunteer translators for Spanish most days of the week.  However we strongly recommend that our patients who are unable to converse in English bring a friend or family member, who is allowed access to your medical information, to the appointment.

The Clinic has a dedicated Spanish line to make an appointment or to leave a message 610-935-1134 ext. 60.  Please be aware that the Spanish line is answered by volunteers and you may receive a return call the next business day.